Posts Tagged 'customer relations'

Microsoft Does Customer Relations Right

Wired reports –

Hack a Sony gadget and you might get slapped with a lawsuit. Hack a Windows phone, however, and you might get a free T-shirt and a phone call from Microsoft. That’s the sort of treatment Windows Phone 7 hackers report receiving from Microsoft: warm embrace, a willingness to collaborate and free gear as if they’re part of a new team. In recent weeks, Microsoft representatives have reportedly met with Windows Phone 7 jailbreakers to discuss how they can support “homebrew” apps — third-party software that doesn’t require the approval of Microsoft — in a way that benefits both parties. This friendly approach even managed to impress George Hotz, the youngster who gained fame as the first hacker to unlock the iPhone.

Continue reading HERE.

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Customer Emails AT&T’s CEO – AT&T Threatens Legal Action

Poor AT&T, a customer dares to contact an executive. At least AT&T has lawyers on staff to prevent such an atrocity.

Engadget reports –

Sure, Steve Jobs might be a one-man email PR machine, but his pal Randall Stephenson at AT&T doesn’t appear to be quite as gregarious — as reader Giorgio Galante found out today, sending AT&T’s CEO two emails in two weeks results in a phone call from AT&T’s Executive Response Team and a warning that further emails will result in a cease and desist letter.

Continue reading HERE.


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