If you are tech support for friends or family, Team Viewer is a must-have. Team Viewer allows one desktop to be viewed and controlled by another PC over the internet. Gone forever are the days of someone who is “bad with computers” trying to describe their problem and you attempting to explain to them what they need to do to fix the issue.
Team Viewer works with both Windows and Mac. It requires no installation – just run the application. Two different modules are used – the simple customer module, runs immediately without installation and does not require administrative rights. The PC remoting in runs the complete module. The client gives their ID and password, which are entered into your complete module and a connection is established. Team Viewer claims this connection is completely secure. I have never had problems with firewalls or any security software while running Team Viewer. I have used it only with broadband connections on both ends, but it will work with dial-up, albeit rather slowly. A chat client is included, but I find it easier to have the other person on the phone. TeamViewer is free for all non-commercial users.
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I’ve used Team Viewer many times and I find it has saved many hours fixing PC problems for friends and family. It works smoothly – a distant computer can be operated as if you are sitting in front of it. I find Team Viewer to be indispensable.